Last Updated: January 2025
We want you to be satisfied with our services, but advertising campaigns involve real ad spend and work. Here's how refunds work:
If we haven't launched your campaign yet, you can request a full refund minus payment processing fees (typically 3-5%). Email us at support@theimmeasurable.co and we'll process it within 12-72 hours to your original payment method.
Once your campaign goes live and ad spend begins, refunds work differently. We've already invested your budget into advertising platforms and allocated resources to your campaign. At this point, we can only refund the unspent portion of your budget, minus:
Once we've delivered your campaign, all payments are final. No refunds are issued after service delivery is complete.
YouTube, Instagram, and other platforms may remove some engagement over time due to algorithm updates, policy changes, or user behavior. This is normal and outside our control. We cannot refund or replace metrics that drop after our guaranteed support period ends (7 days post-delivery).
If your account gets banned, restricted, or penalized for violating platform policies—whether it's from our campaign or previous violations—no refund is available. You're responsible for ensuring your account and content comply with platform rules before ordering.
We do not issue refunds if:
Chargebacks without attempting to resolve the issue through our support team are considered fraud. If you file a fraudulent chargeback, we will:
Always contact our support team first if there's an issue. We're here to help.
Approved refunds are processed within 12-72 hours to your original payment method. Bank processing times vary, so it may take 5-10 business days to appear in your account.
Email support@theimmeasurable.co or submit a support ticket with:
We'll review and respond within 24 hours (excluding weekends and holidays).
Contact us at support@theimmeasurable.co and we'll clarify any refund concerns before you order.