Last Updated: January 2025

Refund Policy

We want you to be satisfied with our services, but advertising campaigns involve real ad spend and work. Here's how refunds work:

Before Campaign Starts

If we haven't launched your campaign yet, you can request a full refund minus payment processing fees (typically 3-5%). Email us at support@theimmeasurable.co or use our contact page and we'll process it within 12-72 hours to your original payment method.

After Campaign Launches

Once your campaign goes live and ad spend begins, refunds work differently. We've already invested your budget into advertising platforms and allocated resources to your campaign. At this point, we can only refund the unspent portion of your budget, minus:

Actual ad spend already used
Our service/management fee (typically 20-30% of total cost)
Payment processing fees

Example Scenario

If you paid $500 and we've spent $200 on ads with a $100 service fee, you'd receive approximately $180-$190 back (after processing fees).

After Campaign Completes

Once we've delivered your campaign, all payments are final. No refunds are issued after service delivery is complete.

Metric Drops After Delivery

YouTube, Instagram, and other platforms may remove some engagement over time due to algorithm updates, policy changes, or user behavior. This is normal and outside our control. We cannot refund or replace metrics that drop after our guaranteed support period ends (7 days post-delivery).

Account Bans or Restrictions

If your account gets banned, restricted, or penalized for violating platform policies—whether it's from our campaign or previous violations—no refund is available. You're responsible for ensuring your account and content comply with platform rules before ordering.

Prohibited Refund Scenarios

We do not issue refunds if:

You used bots or fake engagement services before our campaign
Your content violates platform policies
You provided incorrect account information or links
You changed your content/links after campaign started
Platform algorithm changes affect your results
You're unhappy with organic performance after delivery
You initiate a chargeback without contacting us first

Chargeback Policy

Chargebacks without attempting to resolve the issue through our support team are considered fraud. If you file a fraudulent chargeback, we will:

Immediately suspend your account
Charge additional fees for our time and resources
Pursue legal remedies where applicable
Report the incident to fraud prevention databases

Always contact our support team first if there's an issue. We're here to help.

Refund Timeline

Approved refunds are processed within 12-72 hours to your original payment method. Bank processing times vary, so it may take 5-10 business days to appear in your account.

How to Request a Refund

Email support@theimmeasurable.co or submit a support ticket with:

Your order number
Reason for refund request
Original payment method details

We'll review and respond within 24 hours (excluding weekends and holidays).